Why all web shops should feature live support

Live Chat Increases Sales with Bomgar

Bomgar allows you to provide support to the following platforms:

Bomgar allows you to provide support from the following platforms:

Increased Confidence
When you visit a website, particularly if you want to purchase something, you like to know that the company is ‘real’, with real people behind it. Many websites that sell products may look very professional but are in fact a ‘virtual’ business, with no contact information, run on a part time basis, with no commitment to customer service.

Adding live chat to your site shows to the visitor that you are a genuine business with real people ready and waiting to help.

Even if visitors don’t use your live chat facility, the very fact that it is there will increase the visitors confidence in your business, and therefore increase sales.

Live chat is more secure than email, with all live chat sessions being protected by SSL. So its as secure as your checkout pages.

Check out the remote support demo!

Close The Sale
Most visitors to your website will give up and leave if they cannot find the information they are looking for within a few minutes. Live chat enables the visitor to get the information they need quickly. Visitors prefer to get information via live chat than to hunt around your website reading pages of content. Once in a chat session you can close the sale and transfer the visitor to your order page.

Be Proactive
Just like in a regular store, if you see a customer moving from item to item, not sure which to purchase, you would ask them if they needed assistance and then close the sale. Bomgar enables you to do just that from your website. You can watch what visitors are looking at and then send them a ‘can we help?’ message. The message can be unique to that visitor. If you see a visitor pausing on the checkout process you can ask if they would like to take the order for them. Overall, being proactive with your visitors will increase sales.

Widen Your Markets
Bomgar features real time chat translation, enabling your visitors to chat to you in their own language. Bomgar will translate the chat text in real time in both directions. This enables you to take sales enquiries from all parts of the world.

Make Your Website Work For YOU
Bomgar can watch visitor activity. It can detect when a visitor may potentially become a prospect, based on keywords, pages viewed, location etc, and initiate proactive invite requests ON YOUR BEHALF. This can increase conversions without any additional work from your staff.

iPad remote support